Return Policy

Return Policy

1. Introduction
We want you to be fully satisfied with your purchase. If, for any reason, you are not satisfied, we offer a return and refund policy to ensure your peace of mind.

2. Return Eligibility
You may return your items within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original packaging.
  • The item must be in resellable condition (not damaged, altered, or washed).
  • The return request must be made within 30 days from the date of delivery.

3. Non-Returnable Items
Some items are non-returnable, including but not limited to:

  • Gift cards
  • Customized or personalized items
  • Perishable goods

4. How to Return an Item
To initiate a return, please follow these steps:

  1. Contact our customer service team at [Customer Service Email] or [Phone Number] with your order number and details of the item(s) you wish to return.
  2. Our team will provide you with a return authorization number and instructions on how to send the items back.
  3. Securely package the items in their original packaging and include the return authorization number inside the package.

5. Return Shipping Costs
Unless the return is due to a defective or incorrect item, customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your returned items reach us safely.

6. Refund Process
Once we receive your returned item and verify that it meets our return conditions, we will process your refund. Refunds will be issued to the original payment method. Please allow up to 14 business days for the refund to appear in your account.

7. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately. We will arrange for a return at no cost to you, and we will either refund or replace the item, depending on your preference.

8. Exchange Policy
We currently do not offer direct exchanges. If you need a different size, color, or item, please return the original item and place a new order.

9. Contact Us
If you have any questions about our Return Policy or need assistance, please contact us at [Customer Service Email] or [Phone Number]. Our customer service team will be happy to help.